To remain competitive, it is vital to measure the ‘key numbers’ within your business. By identifying where you are now and where you want to be you plot a course. To keep on track, it’s crucial to evaluate your progress so you can easily see where you need to take action to achieve your business goals.
Some of Hallidays’ key performance indicators (KPIs) are our clients’ satisfaction scores. Each quarter we invite a sample of our clients to score elements of our service out of 10, which we then convert into a percentage. We’re delighted with our latest annual scores, which continue to show how well we are meeting their needs.
Our survey is also a great way for us to involve our client with shaping our services for the future. By listening to their comments and taking action we tailor and evolve our business to meet their changing needs.
Every month, our whole team meet to review our Business One Page Plan which focuses on the measures that matter most for growing our business, including our clients’ happiness. We celebrate our successes and identify any areas where we need to take action to drive our business forward.
One area we have focused on improving is proactivity, by introducing new approaches and ways we support our clients and help them to grow. We are very proud that we have raised our score from 85% in 2014/15 to 91%, meaning that on average our clients scored us 9.1 out of 10 for our proactivity in saving them tax, helping their business and helping them personally!
If you would like help with growing your business, Hallidays can offer a wide range of support. In particular, we can support you to develop your own Business One Page Plan and through our Business AM programme will give you all the tools you need to grow yourself and your business. To find out more, please contact Hallidays on 0161 476 8276 or email firstname.lastname@example.org